Returns & Exchanges

At CACTi PCs, we stand behind our builds with a 30-day satisfaction guarantee, ensuring your custom rig meets the high-performance standards you expect. If you encounter any hardware issues or are not completely satisfied, we offer a streamlined return process for all eligible electronics.

1

Initiate a Request

Contact our technical support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

2

Secure Packaging

Carefully pack the PC in its original double-walled box with the internal foam bracing and all original accessories to prevent damage during transit.

3

Inspection and Testing

Once received at our facility, our technicians will perform a comprehensive diagnostic to verify components and ensure the unit is in its original condition.

4

Refund Processing

After a successful inspection, your refund will be issued to your original payment method within 5-7 business days, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing